FAQ

Counseling is a process that allows you to express your feelings and learn coping skills.

What should I expect at my first appointment?

• Intake assessments typically last 50 minutes. During this session, the clinician will be gathering important information about how we can help.
• Intake assessments are $35, unless otherwise specified. Family Service accepts cash or credit card. When using cash, please bring exact change.
• Please do not bring children under 13 with you; they are not permitted to wait in the waiting room unaccompanied.
• Bring photo identification and proof of income.
• If utilizing Medicaid, please bring your Medicaid/Insurance card.
• If you are referred by the court system, please bring court documentation so we can ensure you receive the appropriate service.

Information specifically for the guardians of child clients:

• Even if the child or adolescent is the identified client, please do not bring him or her to the intake assessment. The clinician will want to gather information from the guardian first.
• For the intake assessment, the child’s legal guardian must be present in order to consent to services. Family Service is unable to provide services to child without the written consent of the parent or guardian.
• The parent or guardian must bring proof of guardianship to the intake appointment. For biological parents, photo identification is sufficient. For non-biological guardians, please bring a photo identification as well as legal documentation of guardianship.

We do not issue or prescribe medication, but we can refer you to a community partner for medication.

Yes! Many services are free, and our general counseling is paid on a sliding scale.

Anywhere from 1 day to a week. If you are in crisis, please let the Administrative Assistant know.

You don’t need a referral. Just call 504.822.0800!

Most services are free, but our general counseling is paid on a sliding scale. Anger Management, Diversion, and Domestic Violence services are fee only; $35 for intake, and $25 for each session.

Most of our services are free. You can receive free services if you are: victim of crime and Orleans Parish resident (even if the crime happened a long time ago, or if you didn’t file a police report); a new dad/father-to-be/father figure; between 16-24 years old and need counseling around forming relationships; have insurance with Medicaid.

Absolutely. Services are generously paid for by the Louisiana Commission on Law Enforcement.

We accept all Bayou Health plans (Aetna, Amerihealth, Healthy Blue, Louisiana Healthcare Connection, and United Healthcare). If you are not yet enrolled in Medicaid, we can assist you in completing an application to apply for Medicaid.

We offer Domestic Violence, Anger Management, Diversion and Active Parenting. Please note that the judge in your court case likely referred you to a specific program.